Store Policies

SHIPPING ANNOUNCEMENT

We are pleased to offer both domestic (USA) and international shipping to our customers worldwide!

Domestic shipping within the United States typically takes 10 to 15 business days, while international orders may take 10 to 15 business days depending on customs and location.

Thank you for your patience and understanding! ❤️

RETURNS, CANCELLATIONS, AND REFUNDS

We do NOT accept any returns. All sales are final and nonrefundable once the order has been shipped. As a very small business, it's very costly for us so we are currently unable to offer an open refund policy.Cancellations are only possible if your order has not shipped yet. If you need to cancel an order, please email us as soon as possible at omeletteorder28@gmail.com.If we are able to cancel your order, you will receive a full refund. Once the order has been shipped, refunds are no longer possible. Thank you for your understanding!If you need additional assistance, please follow these instructions:STEP 1: Please email omeletteorder28@gmail.com with the following information:your first and last name  order number (found in your confirmation email you received after ordering)  description of the issue  photos of the item(s)  STEP 2: After confirming your information, we will provide more information and do our best to resolve the issue. Thank you for your patience and understanding!  If there is a mistake on our end, we will do our best to resolve the issue accordingly. Thank you for your understanding and patience. ❤️

 

PREORDER PROCESS

Preorder item times can take up to 1-2 weeks or longer to fulfill depending on the manufacturing process. We will do our best to communicate updates with you.  Please note that images of preorder items may result in slight color variations due to differences in lighting and monitor screens! Thank you for your understanding!  Typically, if you place an order with a combination of non-preorder and preorder items, then all items will be shipped together at the time of the preorder item's arrival.  If you want your non-preorder item(s) to arrive earlier or separately from the preorder item(s), you MUST place separate orders.

SHIPPING DETAILS

Destination | Estimated Delivery Time
United States | 10 - 15 Business Days
Canada &Europe | 10 - 15 Business Days
Australia & New Zealand | 10 - 15 Business Days
Central & South America | 10 - 15 Business Days
Asia | 10 - 15 Business Days
Please expect potential delays with shipping and plan accordingly, especially during peak holiday seasons and customs processing for international packages.Unfortunately, we have no control over your package once it has been shipped, as the delivery process is handled by postal carriers. We are not responsible for delays, customs holds, or lost items. Please contact your local post office or carrier for questions regarding shipment status.