Shipping policy
Order Cancellation
Please be aware that orders begin processing shortly after placement and cannot be cancelled once processing has started.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.
LOST/MISSING PACKAGES
Omelette Order is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
*Incorrect or Incomplete Address
If the tracking status shows “Wrong Address” or “Incomplete Address,” we are unable to process a full refund for the order.
If the package is returned to us due to an address issue, we can arrange a reshipment. Please note that a reshipping fee will apply, and the cost will depend on the destination country and shipping carrier.
In such cases, we kindly ask customers to contact our support team as soon as possible so we can work together to find the best available solution.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-15 Business days
Canada, Europe
10-15 Business days
Australia, New Zealand
10-15 Business days
Central & South America
10-15 Business days
Asia
10-15 Business days
Important Holiday Season Update
Due to high demand and increased shipping volumes during the holiday season, delivery times may take an additional 5-7 business days, depending on your location. We recommend placing your orders early to ensure they arrive on time.
Max delivery time – 30 business days.
*This doesn’t include our 10-day processing time.
Weekend Processing
Please note that orders placed on weekends will be processed starting the next business day, which may add 1-2 days to the estimated shipping time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped, but sometimes, due to free shipping, tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
If you have any other questions, please contact us, and we will do our best to help you out.
